This page has been created with you in mind and will help you navigate the world of Pepper Money.
Here, you’ll learn more about:
- Pepper Money
- Some important things you need to do in your first few weeks
- How to manage your new loan with us
Important things to do
There are two important actions you need to take:
Step 1
Complete the Direct Debit Authority form if you haven’t already.
Step 2
Set up your online my.peppermoney account
How to manage your new loan with us
Our online portal is called My.peppermoney, and it gives secure and instant access to your home loan, anywhere, any time.
We’ll email you a personalised link so you can set up your online account.
For added security, my.peppermoney uses 2 factor authentication, which means we’ll send a one-time-passcode to your mobile number provided to us by HSBC each time you login.
You’ll need to use this code to access your account details.
More information about your loan with us
Your loan will transfer to Pepper Money on the same interest rate, regardless of whether your loan is on a fixed or floating rate.
If your loan has an existing discount, it will continue to apply until any expiry date. This includes existing discounts of 1.50% that were applied to HSBC’s floating rate after the announcement of the wind down.
The wind-down discount of 1.50% p.a. will not be applied to new rollovers after the transfer to Pepper Money.
What if my Fixed Rate is expiring soon?
At least 30 days before your fixed rate is due to expire, Pepper Money will contact you outlining what interest rates we can offer at that time.
Pepper Money’s current interest rates for new customers can be found here.
