We care about what you have to say

We take a proactive approach to resolving complaints and helping anyone who might need additional assistance. If you have a concern, complaint, or any feedback at all - then please tell us about it. We’re here to help and would love to hear from you.

Complaints
Feedback

Tell us what’s on your mind

First name *

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

Last name *

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

Email *

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

Contact number *

Accounts you require help with (if applicable)

Loan number (if known)

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

What would you like us to know?

Personal information is collected, used and stored in accordance with Pepper’s Privacy Policy.

The team will try to resolve your complaint promptly and fairly through our Internal Dispute Resolution process and will keep you updated about the progress of the investigation. To understand more about this, please refer to our complaints policy.

If you are not happy with our response or the handling of your complaint, you can refer the matter to our external dispute resolution service Financial Services Complaints Limited (FSCL) - a Financial Ombudsman Service on 0800 347 257 or info@fscl.org.nz. FSCL's service is free of charge to you.

Tell us what’s on your mind

The reason for contacting us Compliment Feedback

Accounts you require help with (if applicable)

Loan number (if known)

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

What would you like us to know?

Contacted I’d like to be contacted about my feedback.

First name

This information is to identify your account with this promotion. It will not be shared with any member you refer to Pepper Money in accordance with the Privacy Policy.

Last name

Contact number

Personal information is collected, used and stored in accordance with Pepper’s Privacy Policy.

We care about what you have to say

Tell us what’s on your mind

Tell us what’s on your mind

Get in touch with a Lending Specialist